Troubleshooting
APOGEE Ball Snap (How to Troubleshoot)
Issue: The laser stays on even though the ball is in the proper location after the APOGEE has been calibrated. Ball Snap: Is a term to describe the the relationship between the laser disappearing when a ball is placed within the laser target on the ...
Apogee camera appears out focus (blurry)
Symptoms: One of the two camera's will appear blurry or out of focus during the calibration stages. This is most likely to occur during the alignment phase of calibration, but can also happen during offset lighting stage. The Apogee may or may not ...
APOGEE How to allow through Windows Firewall
Symptoms: There could be issues with APOGEE connecting to the PC, particularly during a fresh installation or update. The APOGEE installer may request permission to pass through Windows Defender Firewall rules, but this noticifation might be ...
Apogee unable to connect to PC
Issue: The apogee is showing red or blue up at the top but when opening AID it displays an orange banner and the status in the dashboard shows no internet connection. *Note: Apogee uses cat 6 network cable to connect to either a direct ethernet port, ...
Apogee Flashing Red Banner and Strobes Flashing
Symptoms: The Apogee Logo banner may show red and even flash on and off. This can also show the IR circuits boards flashing on and off. This will likely occur during calibration during the alignment phase. You may also see the cameras showing black ...
Apogee Voice Commands not responding
Issue: Some user may report Apogee Voice Commands are not responding. Resolution: Always inspect the microphone on the unit for physical obstruction. Have users test voice command up close standing under the unit. If possible try different user ...
Apogee no laser
Issue: Users may report they are getting no active laser on the turf when either trying to calibrate or during play in E6Connect. A laser may not show during any phase of calibration or at the final stage at the end of Calibration (during Take A ...
Apogee fans showing red in Status
Issue: Customer may report they are unable to use the apogee stating there is red banner up at the top and they (or hardware support) has check the status from the Apogee Intelligent Dashboard.) When opening AID main Menu select Status. When inside ...
How to Calibrate Apogee (Current -Firmware .85 and higher)
Issue: Customers may report or request needing Assistance Calibrating *Note: AID calibration differs in order of operations. Auto Lighting features have been added to newer version of .85 and higher. Resolution: ACC is now legacy and can longer ...
Apogee 0 Degree Not ready
Issue: Shots aren't registering, ball is not detected, and error "0 Degree not ready" as shown below: Resolution: The Apogee Tracking system is not selected Note: this could be due to it's a first time install or new device has been installed due ...
How to install/mount APOGEE (Resellers/Self Installer)
Issues: How do I mount the Apogee unit? FAQ’S (See attached PDF) Resolution: The Apogee Manual covers how the mounting of the unit is to be done. Most of the installation process should be covered with their sales person they are given documentation ...