General Troubleshooting
E6 CONNECT Mini Map Appearing In Center of Screen
Symptom: E6 CONNECT map appears in the center of the screen when playing a course (see image). ISSUE is caused by when customer has E6 Connect to open to MONITOR and not PROJECTOR, then by moving the E6 Connect screen to the projector via WINDOWS KEY ...
Crash when trying to play a round in E6 Connect
E6 CONNECT is crashing when you attempt to load a course. Note This may only be happening on some courses and might be seen when taking a shot There could be a few reasons why this is happening. Below is a list that have been reported. Use this link ...
Handicaps and Scores Better in Simulation in E6 CONNECT
SYMPTOMS Your handicap is better in the game, than in real life. Your rounds score better in the game, than in real life. Users will see some discrepancy between their real world handicap and the one provided in E6. This is due to the externalities ...
Renaming the C:\ProgramData\E6Golf folder in E6 Connect
Renaming the C:\ProgramData\E6Golf folder Symptoms Seeing a black screen upon launching E6 Connect. 1. Open the Windows search bar. 2. Copy C:\ProgramData\E6Golf and past into the Windows search bar. 3. Click on the C:\ProgramData\E6Golf folder. 4. ...
Offline Mode in E6 Connect
Offline Mode allows users to continue play in E6 CONNECT without an internet connection. Some features will be unavailable. Offline Mode triggers automatically when you start E6 CONNECT without an internet connection. You will need to connect to the ...
LOG File to help Discover Errors in E6 Connect
SYMPTOM Your machine crashing unexpectedly Your license is becoming unbound for no reason The E6 CONNECT LOG files might be able to help our developers discover and fix the issues you are having. NOTE : The LOGs themselves may not have the answers we ...
How to Check System Specifications
System info 1. Run DxDiag _Type “ DxDiag ” in the Windows search box and press enter. 2. Take screen shot of System and displays(s) tabs
Courses Crashing on Launch in E6 Connect
Symptoms: The E6 CONNECT software crashes when loading a course Some courses may work, while other are crashing This is nearly always because the computer does not meet our PC Requirements PC SYSTEM REQUIREMENTS Intel i5 Processor 8GB RAM Nvidia 1070 ...
How to Clear Remembered Players or Accounts from Windows Credential Manager
Issue: E6 Connect, E6 Golf 2026 or Product Launcher has issue with storing a user login from the Portal. Symptoms: Customer may report any of the programs are not retaining their login after previous or it may appears as blank screen in E6 Golf 2026. ...