How to clear remembered players and accounts from Windows Credential Manager

Issue: E6 Connect, E6 Apex or Product Launcher has issue with storing a user login from the Portal. 

Symptoms: Customer may report any of the programs are not retaining their login after previous or it may appears as blank screen in E6 Apex.

Cause: Trugolf software Products stores licensing and remembered player info in Windows Credential Manager. This can be come corrupted or become full at which point no new players can be added.

Example:

Note: The above image is example of the Remember Player portion. This list is not exhaustive.

E6connect, Product Launcher/Multisport and Apex may also store other credentials as follows

TruGolf_E62_olmck

TruGolf_E62_sim

TruGolf_E62_user_LicenseId

TruGolf_E62_GUID

TruGolf_E63_sim

TruGolf_E63_user_LicenseId

TruGolf_E63_user_ClubhouseId

TruGolf_E63_user_LicenseId

TruGolf_MultiSport_GUID

TruGolf_MultiSport_sim

TruGolf_MultiSport_user_LicenseId

TruGolf_MultiSport_olmck

TGOIT_041b226c-7c12-419e-a91d-9c1900bdb6ad

TGOIT_733d3aca-41be-4674-bd88-1eb8d729ab5d

Resolution:

1. Download both file CMD files From the this download link here-->  Delete Credentials

If the link above fails the below photos shows the attachment tab to download the file to the the desktop and sent them to the customer or directly to their pc.  When attaching this KB to an email Send only one of the two attachment as it may get blocked when sending email. 

2. You will need to rename the filename extension to .CMD (This means to remove _DELETEME portion of the filename DeleteE6LicenseCreds.cmd_DELETEME, so t hat it reads DeleteE6LicenseCreds.cmd)

3. Right click on each file and run as admin. 

4. Check Windows Credential Manager and the above keys should be removed.  If there are any remaining ones you can remove those manually. (See alternative method Step 3).

5. Open up E6Connect, Product Launcher login and bind licensing. 

Alternative Method: (Only Perform these steps if you cannot download the files attached to this article)

You can use PowerShell or in Windows 11 Terminal.

1. Right click on the start button and run in admin.

2. Copy and paste the following in to the command line and press enter (you do this individually or as a group)

cmdkey /list | ForEach-Object{if($_ -like "*E6Connect_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*TruGolf_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*E6ConnectRP*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*E6ConnectRP_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*TGOIT_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*LinksE6_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*MultiSport_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

Pictures Below show what it looks like if done correctly:

3. Check Windows Credential Manager and remove any of the ones that are missed if any. 

4. Open up E6Connect, Product Launcher, and Apex (if needed) and login and bind licensing. 

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