How to Clear Remembers Players from Windows Credential Manager

Issue: E6Connect or Product Launcher has issue with storing a user login from the Portal. 

Cause: E6 Connect and product launcher stores licensing and remembered play info in Windows Credential Manager. This can be come corrupted or become full at which point no new players can be added.

Example:

Note: The above image is example of the Remember Player portion.

E6connect, Product Launcher/Multisport and Apex may also store other credentials as follows

TruGolf_E62_olmck

TruGolf_E62_sim

TruGolf_E62_user_LicenseId

TruGolf_E62_GUID

TruGolf_E63_sim

TruGolf_E63_user_LicenseId

TruGolf_E63_user_ClubhouseId

TruGolf_E63_user_LicenseId

TruGolf_MultiSport_GUID

TruGolf_MultiSport_sim

TruGolf_MultiSport_user_LicenseId

TruGolf_MultiSport_olmck

TGOIT_041b226c-7c12-419e-a91d-9c1900bdb6ad

TGOIT_733d3aca-41be-4674-bd88-1eb8d729ab5d

Resolution:

1. Download both file CMD files attached to this KB to the the desktop and sent them to the customer or directly to their pc. 

2. You will need to rename the filename extension to .CMD (usually from .txt).

3. Right click on each file and run as admin. 

4. Check Windows Credential Manager and the above keys should be removed.  If there are any remaining ones you can remove those manually.

5. Open up E6Connect, Product Launcher login and bind licensing. 

Alternative Method:

You can use Powershell or in Windows 11 Terminal.

1. Right click on the start button and run  in admin.

2. Copy and past the following in to the command line and press enter.

cmdkey /list | ForEach-Object{if($_ -like "*E6Connect_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*TruGolf_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*E6ConnectRP*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

cmdkey /list | ForEach-Object{if($_ -like "*E6ConnectRP_*"){cmdkey /del:($_ -replace " ","" -replace "Target:","")}}

3. Check Windows Credential Manager and remove any of the ones that are missed if any. 

4. Open up E6Connect, Product Launcher login and bind licensing. 

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