Trouble Shooting/ Calibration for TruFlight 2
Symptoms:
• TruCamConfigUtility Errors
• Club Tracking Errors
• Ball Speed
• Launch Angle
• Club Head Speed
• Club Camera light wont light up or turn on
Seeing an error message when trying to launch the Truflight 2 configuration utility.
“Please Check camera Connection”
“Ball Case Camera(s) Not Detected”
- Verify that you have the latest Utilities installed. Download here https://trugolf.com/wordpress/inbound/3nvl56un8o . Click save, and install once downloaded.
“Please Check camera Connection” This error indicates that the utility is unable to access the club camera. The utility will still load but you will be unable to access the club head camera.
- Make sure that you are running the utility as an “Administrator”. ( Right click on the utility icon and select ’Run As Administrator" )
- Check the club camera “ Ueye” driver
1. Launch the Ueye Cockpit
2. Select the “Live Video”
- Check the USB 3 connection to the computer.
- Check the cabling from the computer to the club camera
“Ball Case Camera(s) Not Detected” This error indicates that the utility is unable to access the ball camera(s).
- Make sure that you are running the utility as an “Administrator”. ( Right click on the utility icon and select ’Run As Administrator" )
- Check the ball camera “ PointGrey” driver
1. Launch Point Grey
Both cameras should be seen like in the picture.
- Check the USB connections to the computer.
- Check the cabling from the computer to the ball camera(s)
IF only one camera is being seen you can try swapping the USB connection to verify if the camera or connection(s) is failing.
What if my Clubs don’t track in the configuration tool?
- There are clubs that at times will not be recognized by the Club Head Camera. This can be solved by placing one of the included reflective stickers on the top far edge of the club head/face. The types of clubs that we have found to be an issue are the flat grey or flat black clubs as the infrared light coming out of the club head camera will not reflect adequately off the flat finish.
How to adjust Ball Speed
- Ball speed is measured by taking the number of pixels that the ball travels in an allotted time by the club head camera. Adjust the “CTBallSpeedAdjust” number up or down from the default 1.0 value. 1.1 would be a 10% increase in ball speed, .9 would be a 10% decrease.
This setting can be found in the “Advanced settings” of the Truflight 2 utility.
What if I’m getting a zero-degree launch angle?
Believe to be caused by any of the following:
- Focusing Club Head camera
- Adjusting ball detection window
- Ball camera gain settings
- Ball camera threshold settings.
Items Known to Cause Issues reading balls
Baseball Caps
Tall Players (6' up?)--have them move the ball closer to feet. this will force the player backwards and get their head (presumably) out of the shot.
- Repeat the step for Ball Camera Gain and Ball Camera Threshold settings on both ball cameras.
What if Club head speeds are off.
- Repeat steps for Club Camera Gain.
Refer to the TruFlight 2 manual pages 7-13 for calibration settings. https://trugolf.com/support/
- Club Camera light wont light up or turn on.
Use this link. Club camera light won't turn on for the TruFlight 2 (zohodesk.com)
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