ERROR CODES
This section lists error codes and possible solutions.

02 – LIGHTGUN SOFTWARE NOT RUNNING

• The accompanying tool to run the LightGun software has stopped running or crashed. Reboot the Wild West game to resolve.

04 – LIGHTGUN SOFTWARE NOT FOUND

• The accompanying tool to run the LightGun software is missing or not in its usual install location. Please reinstall Wild West to resolve this issue.

06 – LIGHTGUN SOFTWARE NOT RESPONDING

• The accompanying tool to run the LightGun software has stopped running or crashed. Reboot the Wild West game to resolve.

08 – MULTIPLE LIGHTGUNS CONNECTED

• You have more than one LightGun device connected. Please disconnect one and ensure only one gun is connected at a time, then reboot Wild West.

10 – LIGHTGUN SOFTWARE FAILED TO INITIALIZE

• There was an issue with the LightGun software tool. Please reboot Wild West to resolve.

12 – NO HARDWARE LIGHTGUNS DETECTED

• No LightGun detected on your system. This issue usually occurs when the LightGun is not plugged into an available USB 2.0 port on your machine before launching the game. To avoid this error, please ensure the gun is plugged in before you launch the software.

If you are still getting this error after you launch the software, despite the gun being plugged in, you can try the following:

• Switch the gun to another USB port on the machine
• If you are plugging into a front USB port, try using one of the ports on the back of the machine instead
• If you are using a USB extension cable, try plugging the gun into the machine directly (bypassing the extension cable) to test if the issue is the extender

14 – HARDWARE LIGHTGUNS NOT RESPONDING

• There is a hardware issue with the LightGun. Please close Wild West, unplug your LightGun from the USB port, replug it in, and restart Wild West.
• Alternatively, you may perform the above steps after a full system reboot.

16 – HARDWARE LIGHTGUNS RUNNING OUT-OF-DATE FIRMWARE

• The firmware on the LightGun is out of date. Please contact TruGolf customer support for instructions on how to update your LightGun’s firmware.

32 – MISSING LICENSE FILE/KEY – PRODUCT IS NOT AUTHORIZED

• Your software license is not valid or not present. Please ensure you have a valid and active product license for Wild West.
• OR: You may have a valid license and are running the game offline, but have reached your limit of 6 offline launches. In which case, connect to the internet, launch the game, then you may disconnect again.

34 – SYSTEM NOT CONNECTED TO THE INTERNET, CANNOT
VERIFY THE LICENSE

• Your internet connection was not detected during a license verification process. Please ensure your system is connected to the internet.

36 – LICENSE VALID BUT SYSTEM NOT CONNECTED TO THE INTERNET

• Your internet connection was not detected during a license verification process. Please ensure your system is connected to the internet.

38 – INCOMPATIBLE OPERATING SYSTEM DETECTED

• You are attempting to run the game on an unsupported operating system.
• Wild West is only supported on Windows 10, 64-bit.