Diagnostics / Troubleshooting for TT2 in E6Connect

Diagnostics / Troubleshooting for TT2 in E6Connect

E6 Connect Diagnostics / Troubleshooting

1. launch E6 Connect
2. From the Main Menu, Click on SETTINGS > SIMULATOR > TRACKING SYSTEM
3. With Trutrack 2 highlighted Click on the configure tab
4. Click on the “Diagnostics” tab
The optical diagnostics will open as the default

Optical diagnostics


• Club Head Sensors are working correctly, if you move a golf club just above a row of sensors, the sensors should change to red corresponding to the position of the club over the associated sensors.

The red optical sensors indicate that they are being blocked.

  • Overhead light is off.
  • One or more Optical Sensors are covered.
  • The sensor board is in backwards. The single row of optical sensors should be the closest to the hitting screen.
  • Overhead light is turned on, but the beam is not focused within the yellow dashed lines as shown below.

Systems using the three-piece stance mat can also use this link for more information about the overhead light placement.

• Blocked or covered sensors are indicated in red. Keep the sensor holes clear of any debris or overhanging grass turf that would block their view of the spotlight.

If sensors are blocked, follow these steps:
• If the optical sensors are showing blocked and don’t appear to be damaged, Try shining a flashlight directly into the optical sensors to verify that they are responding.

• If a blocked optical sensor clears in the diagnostic test when there is direct light, but then returns to red when the light is removed, the sensor is functioning but not getting enough light.
Try the following

  • Adjust the overhead light position
  • Trim any overhanging grass with a pair of scissors
  • Vacuum any debris or grass trimmings from the holes

Optical sensor still showing blocked with direct light in the diagnostic test

• Disconnect and reconnect the ribbon cable from the control box and optical sensor circuit board for a couple of minutes.
Note: Each port where the ribbon cable connects has clips that lock it in place, you will press those outward to be able to disconnect the cable.

• Inspect the ribbon cable for any cuts or creases.
• Inspect the cable for any bent or broken pins in the port.
• After a couple of minutes reconnect the ribbon cable and check to see if the sensor is now clear. If it is still red try shining the flashlight again to see if the sensor responds to direct light now

• Flashing optical sensors could be due to static electricity build up.

  • Verify the ground cable plugged into the control box.
  • The use of anti-static spray or a 50/50 mixture of Downy and water will help reduce the amount of static build. This can be sprayed all around the booth, on the sensor board, and any areas of foot traffic.

Acoustic Diagnostic


Allows you to test and verify connections of the three acoustic ball impact sensors. One is located in the top center of the frame and the other two are located near the floor on the right and left sides of the frame. Each of the bars correspond to an acoustic ball sensor of their same color.

• Tap each microphone and verify that the corresponding color bar responds. If incorrect, connect the correct mic cables to control box. Do this until all sensors are connected correctly.

If any of the indicators do not respond when the ball is hit or tapped, this could indicate one or more of the follows:

1. Microphone is not connected to the cable.
2. Cable is not connected to control box.
3. Microphone is covered.
4. Microphone or cable is defective.
5. You can try swapping microphones to help diagnose if it is a mic or mic cable issue.

• If you do not have a spare microphone, try another test to help determine what the issue is by swapping one of the working microphones with the non-working to see if it now registers. It is also worth seeing if the non-working mic now registers in its new location. If the working microphone also doesn’t work in the problematic location, it would indicate an issue with the microphone cable or its connection to the control box. If the working microphone also works in the problematic location and the problem follows the non-working microphone to its new location that was working before than we know that there is an issue with that microphone and replacement would be needed.

NOTE: _ For Vista series simulator make sure that your microphones are sitting flush in the sleeves and facing the hitting screen. _
• If one or more sensors is nonresponsive replace microphones with the extras that were sent with the simulator. Tap sensors to verify that the related indicated bar is reacting, if not or to order addition mics contact www.trugolf.com/shop/

Optical sensors can also be nonresponsive and remain clear at all times. To test to see if this is an issue open the optical sensor diagnostic test and cover all of the optical sensors at once and make sure that they all turn red. If you have any that remain clear this can cause shots not to register. Should you find a sensor that remains clear you would want to proceed according to the type of equipment that you have:

  • If you have a tracking system where all components connect directly to the green optical sensor circuit board that is attached the bottom of the hitting board you will want to disconnect and reconnect the power source to the circuit board and then test the sensors by covering them all at once again. Here is a picture of the equipment, some (like the one pictured) have a cable connected to the circuit board that the 9v power supply connects to and others simply have a port connected to the circuit board that the power supply connects to:

  • If you your tracking system has all components connected to a TruTrack 2 control box underneath the hitting board

Start by:

  • Disconnecting the ribbon cable from the optical sensor circuit board and the control box. The ribbon cable is the only connection on one side of the control box and is labeled on top as “_To Sensor Board_” the ports have clips that lock the cable in place so just press the clips outward to be able to disconnect the cable.
  • Leave the cable disconnected for a minute or two and during this time check the cable for any cuts or sharp creases. There will be bends as it is under the hitting board but cuts or sharp creases could stop the communication.
  • Reconnect the cable after a minute or two and then test the sensors again the same way covering all at once to see if the issue is resolved.

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