• Make sure the serial cable is secured both to the computer as well as the control box

This is the cable that relays the information from the Trutrack to the software

• If there is a usb to serial adapter being used make sure that the proper driver is installed. You can verify this in the device manager

1. Copy and paste "device manager in the windows search bar.

• You should see the device under ports (COM&LPT) if not you will need to verify that windows is detecting the usb being plugged in by unplugging and re plugging the device.
  

Note: If windows is unable to assign a driver as a default you might see the device under “Universal Serial Bus controllers” with a yellow triangle next to it.
3. Once located you will need to right click on the device and select update driver
4. Select “ Manually Choose”
5. Pick the location that the driver folder is installed in. Refer to the manufacturer for the default if you do not know.
Link for the IO Gear driver and how to install https://trugolf.zohodesk.com/portal/en/kb/articles/hardware-how-to-install-the-io-gear-usb-to-serial-adapter-driver