• Any debris in the view of the camera will cause the Trigger camera to false trigger and not actually record the ball image.
  
  
• To verify that the view is clear remove all objects in the booth then launch the Truflight utility and open the Ball camera. For instructions on launching the utility see you Truflight manual. https://trugolf.com/downloads/manuals/TruFlight_Manual_1.0.pdf
  
  
• Always check your device Calibration

Second you will want to refer to the troubleshooting steps for the specific Truflight model you have installed.

• TROUBLESHOOTING AND ERROR MESSAGES: There are two settings that, if they are not properly configured, can cause the camera to not capture the ball properly.

Those are:
*Sensitivity Adjustment of the Center Trigger Camera (page 7 of manual)

• And the GS Threshold found (page 4 in the Adjusting the Camera & Background Settings)

Sensitivity Adjustment and GS Threshold settings being set correctly are critical to the software being able to accurately analyze and/or capture a ball streak and are the first settings to check when the system is missing shots Truflight.

Sensitivity Adjustment of the Trigger Camera

If you make a normal, good shot and it is not detected by the camera system indicated by the Waiting for Shot screen timing out after a shot is hit, the first thing to check is that the green light is turning on when a roll a ball under the center trigger camera.

If trigger light does not turn green when a ball passes through but does when you walk under it then the Sensitivity Adjustment is too low and needs to be re-calibrated. Please follow the directions on page 7.

If the green trigger light is staying on or flickering on and off then the Sensitivity Adjustment is too high and needs to be re-calibrated as per the instructions on page 7.

How to adjust the sensitivity knob
Remove all objects (balls, tee, etc.) from the area below the camera housing.

• If you’re using a Ladder to reach the Sensitivity Adjustment Knob,

place it on the “screen” side and as far away as you can to still reach the knob.*

• Turn the Sensitivity Adjustment Knob fully clockwise until it stops.
• Now turn the knob back counter clockwise until the green light barely

comes on and stop turning.

• Then carefully turn the knob clockwise again until the green LED turns off and continue in the same clockwise

direction a quarter turn.

• To confirm that the camera system is “triggering” properly, toss a golf

ball under the camera (as if taking a golf shot). The green LED should
turn on and then reset (turn off).

GS Threshold
Errors you may see:

• Ball Speed Exceeds Limits, or
• Launch Angle Exceeds Limits, or
• Similarly worded messages

It is likely the GS Threshold is not set correctly and/or the Center Trigger Camera Sensitivity is not set correctly

Please follow the steps on page 4, Adjusting the Camera & Background Settings to adjust the GS Value for each camera and save those changes when complete and double check the Sensitivity Adjustment for the Center Trigger Camera that it is set correctly.

Optical sensors
You might have a blocked or non responsive optical sensors on the hitting mat. Use this link for troubleshooting steps.
https://trugolf.zohodesk.com/portal/en/kb/articles/tt2-optical-troublshooting-e6golf-1-6