How to Temporarily Disable Norton Anti-Virus Software
How to Temporarily Disable Norton Anti-Virus Software
Issue: Customer may try to install a Trugolf Software product and the install is failing.
Cause: Firewall and Anti-Virus rules can block or quarantine installation file as it identifies them as a potential threat, some times with out warning. Currently Trugolf has exceptions in place for Windows Defender Firewall and Anti-Virus. Third party exceptions are not yet available.
Resolution: Check which Anti-Virus software they are running. If they have Norton, or Norton 360 you can temporarily disable it and install our software and that should resolve installation issues.
Turn off Norton protection
To temporarily turn off Norton Protection, you need to log on to your computer with an Administrator user account. For Standard user accounts, some of the settings may appear disabled (grayed out).
In the notification area on the taskbar, right-click the Norton product icon, and then click the following:
Disable Auto-Protect
Disable Firewall
In the Security Request window, in the Select the duration drop-down list, select the duration for which you want to turn off Norton protection.
Click OK.
Norton turns on the features automatically after the duration you specify in the Security Request window. To turn on Norton protection manually, in the notification area on the taskbar, right-click the Norton product icon, and then click Enable Auto-Protect/Enable Firewall.
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