Symptom:
Because E6 Connect features hardware-locked licenses, your TruGolf account profile must be matched to the GTS system layout before the software will accept inputs from it.
If your simulator hardware came with an initialization key, click Redeem Product Key and input it to claim your license tier.
Launch E6 Connect on your PC.
If the simulator configuration page is hidden or restricted, go to Settings > Info & Help > Simulator Binding, select Unbind, log right back in, and choose your active GTS Standard License or subscription slot.
Once the account structure is matched to your system tier, you can configure the data handshake:
Power on your GTS Golf launch monitor or sensor tracking frame.
Make sure that any native GTS practice ranges, diagnostic utilities, or calibration viewers running on your PC are completely closed. If a native background program holds open the data pipeline, E6 Connect will be locked out from listening to the machine.
Open E6 Connect and select Settings from the main dashboard dashboard.
Click on the Simulator tab.
In the Tracking System dropdown menu, select GTS.
Click the Configure button immediately next to the dropdown menu.
Set Communication Port: Verify that the connection port is mapped to the standard TruGolf hardware handshake default: 2483.
Click Accept to finalize the parameters. The connection status indicator box will transition to Green.
If the connection bar stays stubbornly red or shots are recognized inside your hardware diagnostics but the ball won't launch in E6, check these Windows settings:
Windows Firewall Permissions: Local network cross-app data transfers are frequently caught by security blocks. Search your computer for "Allow an app through Windows Firewall" and make certain that E6Connect.exe has full checkmark allowances for Private networks.
Network Profile Verification: If your PC communicates with the GTS hardware through an Ethernet switch or a dedicated local network router, check your Windows network properties. Ensure the connection profile is explicitly set to Private. If it states "Public," Windows blocks incoming data packets.