Tour Troubleshooting in ES16

Tour Troubleshooting in ES16

What data points are calculated and what are measured?

See our in-depth answer to this question HERE. http://www.ernestsports.com/wordpress/2016/12/16/what-is-measured-and-what-is-calculated/

What if the red/green LED will not light up?

The device is not receiving power. Check your battery cable connection and make sure the battery is charged.

What do I do if the LED will not turn green?

Check the ball position and make sure the logo of the ball is facing towards the unit. If the problem persists, try using a ball with a different logo.

What should I do if the app is not receiving the shot data?

Check the Bluetooth settings in your operating system first, then check the connection in the app.

How do you set up the unit for left-handed golfers?

The ES16 is designed for both left and right-handed golfers. Mirror the setup so that downrange is to the right of the ES16.

The ES16 is not showing up in the Bluetooth settings for the computer or in the app. What should I do?

  • First make sure the ES16 is turned on and the Bluetooth on the computer is also on.
  • If you answered “No” to the security prompt “Let Ernest Sports access your ES16”, your ES16 will be blacklisted by your computer.
  • See the question and answer below for information on what to do if your unit was blacklisted.

What should I do if my ES16 was blacklisted in the Bluetooth settings?

  • Go to the Settings menu on your computer (it should be listed near the bottom of the start menu or can be found in the notifications center).
  • Click on “Privacy”
  • Choose “Other Devices”.
  • Scroll down until you see ES16 and make sure that it is enabled.

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