Chip shots and putts do not appear in E6 Connect with Garmin devices

Chip shots and putts do not appear in E6 Connect with Garmin devices

Chip shots and putts often do not appear on E6 Connect software with Garmin devices (specifically the Approach R10) due to low clubhead speeds and minimal impact force, which the radar struggles to detect. These short, slow swings often fall below the required detection threshold. Putts are generally not registered without specific, precise, and often adjusted hardware placement.

Here are the primary reasons and troubleshooting steps:

  • Low Swing Speed & Impact: The R10 radar requires a certain amount of speed and ball travel to register a shot. Chips and putts often fail to reach this threshold, leading to "no reads".
  • Optimal Placement/Alignment: Placing the ball slightly closer to the unit (about an inch outside the red dot, or elevated slightly) can improve chip detection.
  • Sensor Limitations: Putts are frequently not detected without using additional sensors to map the action.
  • Ball Type: Using foam or plastic balls for indoor practice is not recommended as they do not provide enough impact for the radar to detect accurately.
  • E6 Filtering: E6 software may be filtering out the slow, low-velocity data that the radar does manage to capture.

Tips to Improve Detection:

  • Ensure the R10 is placed 6 to 8 feet behind the ball and the ball is 8 to 10 feet from the net.
  • Ensure the unit is level with the mat or slightly elevated for better reading.
  • Ensure the device is on the correct hole in the software.

    • Related Articles

    • Garmin - Why can't I putt?

      If you are experiencing shots not registering—particularly short or slow swing shots such as chips and approach shots—this is most commonly due to the E6 software not receiving the necessary data to process the shot. To verify this, please contact ...

    • Garmin - Usage Tips for Best Shot Registration

      SYMPTOM You are not getting the shot registration you expect Shots are missed Or the shot data seems off This information come directly from Garmin Always refer to the manufacturer for the most current information about your Device ...

    • Garmin R50 Connection Instructions

      Connecting your device to E6 Software On the front of the Garmin R50 device, after signing into your Garmin account, scroll over to the farthest tile to the right (touch screen). click partner software and select E6 CONNECT or E6 Golf 2026. This ...

    • Won't Connect to PC Software for Garmin R10

      Symptoms You attempt to “Test Connection” in the Garmin Software, but it continues to Fail You select to “Start Session” and run the PC application in the Garmin Software, but the device never connects properly Things to Check When on the “Host & ...

    • Tittle / SLX Connection to E6 Connect

      The SLX sensor uses Bluetooth Low Energy (BLE) to connect directly to the app. Do not pair the sensor in your iPad or PC's system Bluetooth settings. Power On: Press and hold the power button on the SLX sensor for about 3-5 seconds until the LED ...