Apogee How to submit logs to Trugolf.

Apogee How to submit logs to Trugolf.

Symptoms:
You are have issues with your Apogee Launch Monitor. To help us improve we encourage both our technicians and customer to submit logs to TruGolf. This will be forwarded to support so we can reach out and address issue and concerns.


How to submit logs:
1. Open up AID (Apogee Intelligent Dashboard)
2. On the Main Menu click Support

3. Click on Submit Logs to TRUGOLF

4. Fill out the form, include your name, email phone number and a comment about the issue. Click send.

Note: If you are unable to access AID because the unit does not power on or because it not connecting to the Apogee unit please contact Support. 

    • Related Articles

    • APOGEE Ball Snap (How to Troubleshoot)

      Issue: The laser stays on even though the ball is in the proper location after the APOGEE has been calibrated. Ball Snap: Is a term to describe the the relationship between the laser disappearing when a ball is placed within the laser target on the ...
    • Apogee no laser

      Issue: Users may report they are getting no active laser on the turf when either trying to calibrate or during play in E6Connect. A laser may not show during any phase of calibration or at the final stage at the end of Calibration (during Take A ...
    • How to install/mount APOGEE (Resellers/Self Installer)

      Issues: How do I mount the Apogee unit? FAQ’S (See attached PDF) Resolution: The Apogee Manual covers how the mounting of the unit is to be done. Most of the installation process should be covered with their sales person they are given documentation ...
    • APOGEE How to allow through Windows Firewall

      Symptoms: There could be issues with APOGEE connecting to the PC, particularly during a fresh installation or update. The APOGEE installer may request permission to pass through Windows Defender Firewall rules, but this noticifation might be ...
    • Return Policy for Trugolf Mini / HSS

      Trugolf Mini – Home Swing Studio Return Policy The Trugolf Mini Home Swing Studio has a Limited (1) Year Warranty – we will cover the cost to replace parts for manufacturers defects. The Home Swing Studio can be returned for refund within (30) days ...